PJI FAQs

Q1: Where is your matcha produced?

A: We source matcha primarily from Yame City, Fukuoka Prefecture, and from trusted producers across Kyushu. We only handle high-quality matcha from contracted farmers.

Q2: What is the shelf life?

A: When unopened, the shelf life is approximately 12 months from the production date. However, to maintain quality, PJI sets the shelf life at 9 months. After opening, we recommend consuming it as soon as possible.

Q3: Can you issue a Certificate of Origin (CoO) and a Phytosanitary Certificate (Phyto)?

A: Yes, we can issue them when required. The Certificate of Origin is officially obtained from the Fukuoka Chamber of Commerce and Industry, and the Phytosanitary Certificate is officially issued by the Plant Protection Station.

For shipments requiring these certificates, if all procedures go smoothly, we can ship in approximately 2–3 weeks.

As a general rule, we do not issue other types of documents.

Q4: Can you issue a Health Certificate?

A: Unfortunately, Japan does not have an official Health Certificate system for matcha powder. Instead, we obtain a Phytosanitary Certificate and a Certificate of Origin as needed to help meet the importing country’s requirements.

Q5: How should matcha be stored?

A: To keep matcha fresh, store it in an airtight container in a cool, dark place. Especially after opening, refrigerated storage is recommended to avoid light, heat, humidity, and odors.

When removing matcha from the refrigerator, allow it to return to room temperature before opening to prevent condensation.

Quality deteriorates with heat, humidity, light, and oxygen, so reseal tightly and use as soon as possible after opening.

Q6: What shipping methods are available?

A:

• EMS (Express Mail Service) for international shipping

• Standard mail for domestic shipping within JapanWe will send you the tracking number before shipment.

Q7: What payment methods are available?

A: Currently, we accept:

• Bank transfer (domestic / international)

• Apple Pay

• Google Pay

• PayPal (for selected transactions)

• Alipay

• • Credit cardsAfter an invoice is issued, payment is requested within 14 days.

Q8: Is your matcha organic?

A: Our matcha is not JAS organic certified. However, we use high-safety raw materials and pay close attention to pesticide residue control.

Q9: Do you offer product samples?

A: Yes, samples are available.

Q10: Can you support multilingual labels?

A: Yes. We support multiple languages such as English, Arabic, Spanish, Thai, and more. PJI can also support translations.

Q11: What happens if the package is damaged or lost during transport?

A: We will handle the situation based on the compensation policy of the postal service or courier. PJI will also provide tracking support.

Q12: Can you support us if the shipment is held at customs?

A: Yes. We will support you as much as possible by re-submitting documents or providing additional information when needed.

Please note that we may not be able to prepare every document in all cases. Thank you for your understanding.

Q13: Can you adjust the invoice value?

A: No. In accordance with the law, the invoice must state the actual sales price. We cannot declare a false value.

Q14: Which languages can you communicate in?

A: Japanese and English are our main languages. We may also support Arabic, Spanish, and other languages using translation tools.

Q15: Can I return products?

A: As matcha is a food product, we generally do not accept returns. However, damage during shipping may be covered under the carrier’s compensation policy