15 Frequently Asked Questions (Q&A) from PJI
- yamematcha
- 3 days ago
- 3 min read
Q: Where is matcha produced?
A: We source from trusted producers in Kyushu, mainly in Yame City, Fukuoka Prefecture.
We only handle high-quality matcha from contracted farmers.
Q: What is the shelf life?
A: If unopened, it will last approximately 12 months from the date of manufacture, but PJI has set the expiration date at 9 months to maintain quality.
We recommend consuming it as soon as possible after opening.
Q: Can you issue a Certificate of Origin (CoO) or Phytosanitary Certificate (Phyto)?
A: Yes, we can issue one if necessary.
The Certificate of Origin is obtained from the Fukuoka Chamber of Commerce and Industry, and the Phytosanitary Certificate is officially obtained from the Quarantine Station.
Products that have undergone quarantine inspection and have been issued with a Certificate of Origin can be shipped in approximately 2 to 3 weeks if all processes go smoothly.
Generally, no other documents will be issued.
Q: Can I get a health certificate?
A: Unfortunately, there is no health certification system for powdered matcha in Japan.
Instead, we obtain a Phytosanitary Certificate and a Certificate of Origin to ensure that the products meet the requirements of the importing country.
Q: How should I store matcha?
A: The key to keeping matcha fresh for a long time is to store it in an airtight container in a cool, dark place.
It is recommended to store in the refrigerator after opening to avoid light, high temperature, humidity and odors.
Immediately after taking it out of the refrigerator, be sure to return it to room temperature before opening to prevent condensation.
The quality of this product will deteriorate in high temperatures, humidity, light, and oxygen, so please seal the container after opening and use it as soon as possible.
Q: What shipping methods are available?
A:
• EMS (Express Mail Service)
• Within Japan, we use regular mail.
A tracking number will be sent to you before shipping.
Q: What payment methods are available?
A: Currently
• Bank transfer (domestic and international)
• Apple Pay
• Google Pay
• PayPal (some transactions)
• Alipay
• Various credit cards
You can choose from:
Once the invoice is issued, we ask that you pay within 14 days.
Q: Is your matcha organic?
A: It is not JAS organic certified, but we only use highly safe ingredients that are carefully selected to minimize residual pesticides.
Q: Do you have product samples?
A: Yes, samples are available.
Usually, 4g packs are offered for a fee.
You can purchase it from the product list.
Yame Pure Matcha Seiga [sample] (4g×1Pac)
¥250.00
Buy Now
Q: Is it possible to print labels in other languages?
A: We support multiple languages, including English, Arabic, Spanish, and Thai.
PJI will also provide support for translation.
Q: What if the item is damaged or lost during transportation?
A: We will handle the matter based on the compensation system of the post office and delivery company.
PJI also provides tracking support.
Q: Can you help me if my item is stopped at customs?
A: Yes, we will provide as much support as possible, such as resubmitting necessary documents and providing information.
(Please note that we may not be able to prepare all documents.)
Q: Can I adjust the invoice amount?
A: In accordance with the law, the actual selling price will be listed.
False amounts cannot be stated.
Q: What languages can you communicate in?
A: The basic languages are Japanese and English, but we also provide support in Arabic, Spanish, etc. (using translation apps).
Q: Can I return the product?
A: As this is a food product, we generally do not accept returns.
However, damage during transportation is covered.
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